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Hosted Telephony/Hosted PABX
A hosted telephony or PABX system is a great alternative to an outright purchase. Not having to purchase a large PABX, which you may not have the room to store or the resources to maintain, alleviates costs and concern.
Hosted options are advantageous when businesses have multiple office locations – for free calls between them, need to relocate quickly, need to adllow for remote access, want online management of usage and features, and demand business quality voice calls and service.
Hosted options are usually charged as a monthly rental fee and a small component of external call costs.
Below are some examples of the features that can be included with Hosted PABX:
1300, 1800, 13, Mobile Phone and Line Number Portability services. ACD/IVR System (With multiple features/options).
Alternate dialling plans (i.e. after hours, weekends, direct call to your agent).
Call Barring.
Call Diversion.
Call follow me and find me.
Call Forwarding.
Call Queuing System.
Call Recording.
Call Transfer (Including Park & Announce).
Call Waiting.
Caller ID (CLIR) & Caller ID Restriction (Call by call & Permanent).
Caller Number Display. Cheap calls to mobiles.
Conference Calls 1-1,000,000 participants in a conference.
Do Not Disturb (Set to clock).
Fax over IP (FoIP).
Last calls received, Dialled and Missed.
Line Hunt.
Local call rate from anywhere on the network to any Australian city. No traditional line rental charges.
No software, servers, PABXs or VoIP gateways required.
Office Extension Numbers Across WAN.
On Hold with Music. Online Real time Call Summary (Call completion/time on hold etc).
Redial, Mute, Speakerphone, Soft client, Repeat Dial, Missed Calls.
Redial, Repeat and Speed dial. Roaming User Voice.
Speakerphone, Multi Ring and Mute. Unified Messaging - Voicemail, Email & Fax via Web.
Voicemail forward.
Voicemail via Email and/or Traditional Message box.
WAN call queue monitoring & call centre facilities. WAN Directory Service.
 

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